Conference Program

8TH ADVANCES IN HOSPITALITY AND TOURISM MARKETING AND MANAGEMENT (AHTMM) CONFERENCE

EMERALD HOTEL, JUNE 25 -29, 2018, BANGKOK, THAILAND

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Monday, June 25 5:00 PM – 8:00 PM
Panorama 1 – 14th floor Registration
   
Monday, June 25 6:00 PM – 8:00 PM
Panorama 1 – 14th floor Opening reception – Dinner
   
Tuesday, June 26 8:30 AM – 10:00 AM – Morakot 3rd floor

Session Chair: Maisa Bettencourt Da Costa Correia Adinolfi

Morakot 3rd floor Surviving Strategies in a Travel Fragmentation World: The Future of Online Travel Agents
  Leo Huang
   
Morakot 3rd floor The economic rationale for Government intervention to reduce seasonality: Importance-Performance Analysis for the hotel industry in Mallorca
  Javier Rey-Maquieira, Francisco Sastre and Javier Lozano
   
Morakot 3rd floor Strategies to reduce seasonality in Mediterranean destinations. Application to German tourism in the Balearic Islands.
  Francisco Sastre, Javier Rey-Maquiera and Javier Lozano
   
Morakot 3rd floor A RESEARCH ON THE PERSPECTIVE ASPECT OF SALES ON THE INTERNET IN THE PASSENGER TRANSPORTATION SECTOR, SAMPLE OF TCDD-ANKARA-KONYA HIGH SPEED TRAIN PASSENGERS
  Emine Vasfiye Korkmaz, Yaşar Korkmaz and Neslihan Değirmenci
   
Tuesday, June 26 8:30 AM – 10:00 AM – Bussaracum 3rd floor

Session Chair: Sami Fethi

Bussaracum 3rd floor Sunshine in the package tour: How does a tour leader’s playfulness initiate fun of the tour members?
  Tien-Ming Cheng, Mei-Tsun Chen and Chi Chao
   
Bussaracum 3rd floor Leisure constraint negotiation process: The moderating mediation effects of social support
  Tien-Ming Cheng and Mei-Tsun Chen
   
Bussaracum 3rd floor “Safety first”: The effect of recreation safety climate on recreation perception
  Tien-Ming Cheng and Ci-Yao Hong
   
Bussaracum 3rd floor RESEARCH ON THE PERCEPTION OF THE RELATIONSHIP BETWEEN TOURISM AND ENVIRONMENT: SAMPLE OF TOURISM STUDENTS OF SILIFKE -TASUCU COLLEGE
  Mete Sezgin, Mürsel Kaya and Osman Ünüvar
   
Tuesday, June 26 8:30 AM – 10:00 AM – Ploypailin 3rd floor

Session Chair: Elizabeth Wada

Ploypailin 3rd floor HRM PRACTICES IN HOSPITALITY AND TOURISM INDUSTRY: A REVIEW OF THE LITERATURE
Bishnu Sharma and Dogan Gursoy
 
Ploypailin 3rd floor The Effects of Person-Organization Ethical Fit and Job Seekers’ Cognitive Dissonance on Their Intent to Apply: An Example of Hospitality Industry
  Zhu-Ying Wang, Wen-Ching Chang and Wei-Jung Chen
   
Ploypailin 3rd floor HOSPITALITY IN HUMAN RESOURCES AND QUALITY OF WORK LIFE LEADING TO SATISFACTION AMONG EMPLOYEES
  Cláudio Stefanini, Elizabeth Wada, Ana Olim and Carlos A. Alves
   
Tuesday, June 26 10:00 AM – 10:30 AM
  Coffee Break
   
Tuesday, June 26 10:30 AM – 12:00 Noon – Morakot 3rd floor

Session Chair: Wen-Ching Chang

Morakot 3rd floor Towards a better understanding of Higher Education in Tourism and Hospitality Management in China
Andreas Zins and Se You Jang
 
Morakot 3rd floor Important knowledge and skills required in the tourism industry – a South African perspective
  Nicola Wakelin-Theron
   
Morakot 3rd floor The influence of internship on the future plan of undergraduates of hospitality management in China
  Shuang Xin and Jingjie Zhu
   
Tuesday, June 26 10:30 AM – 12:00 Noon – Bussaracum 3rd floor

Session Chair: Bartolome Deya Tortella

Bussaracum 3rd floor Branding Geographical Indication (GI) of food and its implications on gastronomic tourism: An India perspective
  Partho Pratim Seal and Senthilkumaran Piramanayagam
   
Bussaracum 3rd floor State Policy and Tourism Economics in India: Past, Present and Future
  Senthilkumaran Piramanayagam and Partho Pratim Seal
   
Bussaracum 3rd floor THE MARKETING OF URBAN TOURISM DESTINATIONS THROUGH VIRTUAL REALITY: TOURISM MARKETERS’ PERSPECTIVES
  Natasha Moorhouse
   
Bussaracum 3rd floor Determinants of Water Consumption in the Hotel Industry: the case of Spain
  Bartolome Deya Tortella and Dolores Tirado Benasar
   
Tuesday, June 26 10:30 AM – 12:00 Noon – Ploypailin 3rd floor

Session Chair: Annmarie Nicely

Ploypailin 3rd floor The Relationship between Diners’ Perceived Quality and Customer Service Experience: The Mediating Effects of Positive and Negative Emotions
  Manuel Alector Ribeiro and Girish Prayag
   
Ploypailin 3rd floor The Relationship between consumer-perceived value and the propensity to use sports tourism event websites
  Khong Chiu Lim, Razliyana Radzuwan, Poy Hua Khor and Nadiah Tan Abdullah
   
Ploypailin 3rd floor Conceptualizing perceived food souvenir quality: A formative approach
  Chaang-Iuan Ho, Li-Wei Liu and Han-Hsiung Liao
   
Ploypailin 3rd floor Considering destination loyalty from place attachment, emotional solidarity, and perceived safety: A moderated mediation model
  Vidya Patwardhan Patwardhan, Manual Alector Ribeiro, Valsaraj Payini, Kyle M Woosnam and Jyothi Mallya
   
Tuesday, June 26 12:00 Noon – 1:00 PM
  Lunch at the Coffee Shop
   
Tuesday, June 26 1:00 PM – 3:00 PM – Morakot 3rd floor
Morakot 3rd floor KEY NOTE SPEECH

Mr. Ittipol Khunplome,

Vice Minister of Tourism and Sport, Thailand

 

Topic: Thainess Sustainable Tourism

Morakot 3rd floor KEY NOTE SPEECH

Mr. Kalin Sarasin,

     Chairman of The Thai Chamber of Commerce and Board of Trade of Thailand

Chairman of the Tourism Authority of Thailand Board of Directors

 

Topic: Thailand Tourism and Services 4.0.

   
Tuesday, June 26 2:45 PM – 3:30 PM – Ploypailin 3rd floor
Ploypailin 3rd floor Generating new research ideas: How?”
  Professor SooCheong (Shawn) Jang from Purdue University
   
Tuesday, June 26 3:00 PM – 3:45 PM
  Coffee Break
   
Tuesday, June 26 3:45 PM – 5:15 PM – Morakot 3rd floor

Session Chair: K R Jayasimha

Morakot 3rd floor Eco-tourism and alternative livelihood strategies: A case study of Mt Cameroon National Park and Douala Edea Wildlife Reserve
  Vyasha Harilal and Tembi Tichaawa
   
Morakot 3rd floor Wildlife-based Ecotourism Scenario for Huai Kha Khaeng Buffer Zone Area, Uthai Thani Province, Thailand
  Sangsan Phumsathan, Nanthachai Pongpattananurak, Sommai Udomwitid and Thitiwoot Chaisawataree
   
Morakot 3rd floor Smog & Its Impact on Tourism: An Exploratory Study
  K R Jayasimha
   
Morakot 3rd floor Investigating the effectiveness of integrated marketing communication channels and content used in volunteer tourism context: Volunteer Tourism Organizations’ perspectives
  Xinru Yu and Uraiporn Kattiyapornpong
   
Morakot 3rd floor Role of Cultural Intelligence in Tourism and Hospitality Industry
Amitabh Deo Kodwani and Manisha Kodwani
 
Tuesday, June 26 3:45 PM – 5:15 PM – Bussaracum 3rd floor

Session Chair: Partho Pratim Seal

Bussaracum 3rd floor Halal culinary and tourism marketing strategies on government websites: A preliminary analysis
Salman Yousaf and Xiucheng Fan
   
Bussaracum 3rd floor What does literature say about hotel B-2-B sales: Ugly duckling or swan?
  Richard McNeill and Hester Nienaber
   
Bussaracum 3rd floor The Factor Structure of Chinese Independent Travelers’ Satisfaction: a Penalty-Reward Analysis
  Akarapong Untong, Vicente Ramos and Mingsarn Kaosa-Ard
   
Bussaracum 3rd floor Events and the Governance of the Territory: the Night of Tarantula in Apulia
  Azzurra Rinaldi and Sara Sergio
   
Tuesday, June 26 3:45 PM – 5:15 PM – Ploypailin 3rd floor

Session Chair: Tembi Tichaawa

Ploypailin 3rd floor Segmentation of Elderly Travelers based on New Age Value Orientation
  Salitta Saribut and Nuttapol Assarat
   
Ploypailin 3rd floor Visitors’ Perceptions on Place Attachment and Emotional Empowerment in understanding Destination Loyalty at the Shrine Festival
  Vidya Patwardhan, Manual Alector Ribeiro, Kyle M Woosnam, Valsaraj Payini and Jyothi Mallya
   
Ploypailin 3rd floor Stakeholder perceptions of the interlinkages between sport and tourism
  Siyabulela Nyikana and Tembi Tichaawa
   
Ploypailin 3rd floor An investigation of how user generated content influences place affect towards an unvisited destination
  Kanruthai Chanchaichujit, Kirsten Holmes, Sonia Dickinson and Haywantee Ramkissoon
   
Tuesday, June 26 7:00 PM – 10:00 PM – Meet in the hotel lobby
  Sightseeing tour to ASIATIQUE The Riverfront
   
Wednesday, June 27 8:30 AM – 10:00 AM – Morakot 3rd floor

Session Chair: Chaang-Iuan Ho

Morakot 3rd floor CUSTOMER EXPERIENCE, VALUE, SATISFACTION AND LOYALTY: IMPLICATIONS IN HOSPITALITY
  Shu-Ching Chen
   
Morakot 3rd floor Airbnb in South Africa: Windfalls, Pitfalls and Regulation
  Madele Tait and Mark Tait
 
Morakot 3rd floor Casino loyalty program effectiveness: Investigating the evolution of behavioral loyalty and customer lifetime value over time
  Michelle Yoo, Billy Bai and Ashok Singh
   
Wednesday, June 27 8:30 AM – 10:00 AM – Bussaracum 3rd floor

Session Chair: João Romão

   
Bussaracum 3rd floor Overtourism – a contribution towards the development of a conceptual model for retaining tourism acceptance within the tourism destinations
  Marcus Herntrei and Georg Christian Steckenbauer
   
Bussaracum 3rd floor PILGRIMS AS TOURISTS OR TOURISTS AS PILGRIMS THROUGH AGES IN ANATOLIA
  Resit Ergener and Irfan Arikan
   
Bussaracum 3rd floor Exploring South Africa’s fashion industry as a hidden gem within the tourism and events context.
  Gugulethu Banda, Maisa Bettencourt Da Costa Correia Adinolfi and Tembi Maloney Tichaawa
   
Bussaracum 3rd floor Modeling wellness tourism development in rural areas
  João Romão, Kazuo Machino and Peter Nijkamp
   
Wednesday, June 27 8:30 AM – 10:00 AM – Ploypailin 3rd floor

Session Chair: Andreas Zins

Ploypailin 3rd floor LGBT a lucrative market segment for Small Island Destinations
  Nita Vanessa Seebaluck, Prabha Ramseook-Munhurrun, Chandashekar Kissensing and Perunjodi Naidoo
   
Ploypailin 3rd floor Public and private engagement in urban cultural regeneration. Evidences from Italian cities
  Maria Della Lucia and Mariapina Trunfio
   
Ploypailin 3rd floor Tourists’ Experiences of Green Spaces in Vienna
  Claudia Bauer-Krösbacher and Margit Kastner
   
Ploypailin 3rd floor The Effects of Push and Pull Travel Motivation on Tourist Experience, Tourist Satisfaction and Loyalty
  Ramseook-Munhurrun Prabha, Naidoo Perunjodi, Seebaluck Nita Vanessa and Puttaroo Rushaa Amiirah
   
Wednesday, June 27 10:00 AM – 10:30 AM
  Coffee Break
   
Wednesday, June 27 10:30 AM – 12:00 Noon – Morakot 3rd floor

Session Chair: Claudia Bauer-Krösbacher

Morakot 3rd floor Correlates of Diner Behavior in Selected Buffet Restaurants
  Mary Delia Tomacruz and Baac Valentino
 
Morakot 3rd floor Service Innovation Culture and New Service Development
  Hasan Kilic and Sarvnaz Baradarani
   
Morakot 3rd floor SERVQUAL, CUSTOMER LOYALTY, WORD OF MOUTH: THE MEDIATING ROLE OF CUSTOMER SATISFACTION
  Samra Shaham, Turgay Avci and Ksenia Sumaneeva
   
Morakot 3rd floor Do Leisure Travelers get satisfied? A Measurement approach from Northern Cyprus Hotel Context.
  Kourosh Jahani, Turgay Avci and Kayode Kolawole Eluwole
   
Wednesday, June 27 10:30 AM – 12:00 Noon – Bussaracum 3rd floor

Session Chair: Ramseook-Munhurrun Prabha

Bussaracum 3rd floor How does corporate social responsibility (CSR) affect tourism employee’s perception of employer brand? The role of environmental concern
  I-Chun Chen and Allan Cheng-Chieh Lu
   
Bussaracum 3rd floor Customer’s Perceptions of Green Hotels’ Attributes on Green Service Quality, Green Customer Satisfaction and Green Customer Loyalty in Mauritius
  Ramseook-Munhurrun Prabha, Naidoo Perunjodi, Seebaluck Nita Vanessa and Abdul Saahir
   
Bussaracum 3rd floor Segmenting Meditation Tourists by Lifestyle Congruence, Personality Traits and Wellness Related Self-image
  Siripan Deesilatham, Sameer Hosany and Sung Kyu Lim
   
Wednesday, June 27 10:30 AM – 12:00 Noon – Ploypailin 3rd floor
   
Ploypailin 3rd floor TEACHING HOSPITALITY STRATEGY AND REVENUE MANAGEMENT CLASSES USING A SIMULATION
  Dogan Gursoy
   
Wednesday, June 27 12:00 Noon – 1:30 PM
  Lunch at the Coffee Shop
   
Wednesday, June 27 1:30 PM – 3:00 PM – Morakot 3rd floor

Session Chair: Dora Agapito

Morakot 3rd floor The contribution of external factors to the marketing management of appealing hospitality experiences: Testing a framework in a rural tourism context
Dora Agapito, Patrícia Pinto, Júlio Mendes, Mário Passos, Pasi Tuominen and Teemu Moilanen
 
Morakot 3rd floor Employee Engagement in Boutique Hotel Brand Value Co-creation: An empirical study in Vietnam
  Long Nguyen, Vinh Lu, Thanh Tran and Thang T Nguyen
   
Morakot 3rd floor AUGMENTED AND VIRTUAL REALITY IN CULTURAL HERITAGE: ENHANCING THE VISITOR EXPERIENCE AND SATISFACTION AT THE AREA PACIS MUSEUM IN ROME, ITALY
  Mariapina Trunfio, Adele Magnelli, Maria Della Lucia, Giovanni Verreschi and Salvatore Campana
   
Wednesday, June 27 1:30 PM – 3:00 PM – Bussaracum 3rd floor

Session Chair: Kayode Aleshinloye

Bussaracum 3rd floor Safety and Security at Destinations: A Critical Review
  Nita Vanessa Seebaluck and Prabha Ramseook-Munhurrun
   
Bussaracum 3rd floor Host Perceptions of Tourism Impact and Stage of Destination Development
  Rose Liu and Justin Li
   
Bussaracum 3rd floor Explaining residents’ attitudes about tourism development through interaction and emotional solidarity with visitors
  Kayode Aleshinloye, Jingxian Jiang, Elisabeth Quillian and Kyle Woosnam
   
Bussaracum 3rd floor The mediating role of emotional closeness on the relationship between interactions with visitors and intentions to revisit a World Heritage Site festival
  Kayode Aleshinloye, Jingxian Jiang and Kyle Woosnam
   
Wednesday, June 27 1:30 PM – 3:00 PM – Ploypailin 3rd floor

Session Chair: Kyuho Lee

Ploypailin 3rd floor Perceived authenticity and visitors’ behaviour at a museum exhibition
  Tokarchuk Oksana, Oswin Maurer and Linda Osti
   
Ploypailin 3rd floor Experiencing the wine destination: the case of Yantai wine region in China
  Stella Kladou, Melih Madanoglu, Kyuho Lee and Yunxia Shi
   
Ploypailin 3rd floor Understanding the local-tourist relationship: The Case of Cheung Chau Bun Festival
  Louisa Yee Sum Lee
   
Ploypailin 3rd floor A Measurement Scale of Entertainment Tourism Experience in Macau
  Jian Ming Luo, Chi Fung Lam and Ka Yin Chau
   
Wednesday, June 27 3:00 PM – 3:30 PM
  Coffee Break
   
Wednesday, June 27 3:30 PM – 5:00 PM – Morakot 3rd floor

Session Chair: Eerang Park

Morakot 3rd floor Japanese Udon noodle tourists: What matters?
Sangkyun Kim and Eerang Park
 
Morakot 3rd floor COCO WINE “TUBA” PRODUCTION IN LEYTE, PHILIPPINES
  Hilaria Bustamante and Dale Daniel Bodo
   
Morakot 3rd floor Red wine consumer awareness and consumer behavior characteristics – A Case Study of Overseas Chinese University
  Wan-Chi Lu, Men-Li Huang, Mei-Hua Chen and Wen-Chuan Ho
   
Morakot 3rd floor STATUS OF THE BACHELOR OF SCIENCE IN HOTEL AND RESTAURANTTECHNOLOGY PROGRAM OF EASTERN VISAYAS STATE UNIVERSITY: BASIS FOR AN INTERVENTION SCHEME
Dale Daniel Bodo
   
Wednesday, June 27 3:30 PM – 5:00 PM – Bussaracum 3rd floor

Session Chair: Rose Liu

Bussaracum 3rd floor Important Beliefs Micro-Traders that Harass Tourists Share
  Annmarie Nicely
   
Bussaracum 3rd floor Is South Africa ready for a legal nude beach at Ray Nkonyeni Municipality? A critique and a literature review
Unathi Sonwabile Henama
 
Bussaracum 3rd floor A way out of 2008 crisis in Cyprus Economy: Evidence from a disaggregated investment model, 1960-2017
  Sami Fethi
   
Wednesday, June 27 3:30 PM – 5:00 PM – Ploypailin 3rd floor

Session Chair: Uraiporn Kattiyapornpong

Ploypailin 3rd floor ASSESSING THE LINK BETWEEN CULTURAL INFLUENCES AND PERSUASIBILITY IN ONLINE DAILY DEALS
  Morakot Ditta-Apichai and Uraiporn Kattiyapornpong
   
Ploypailin 3rd floor Modelling Cultural Influences on Daily-Deal Choices
  Morakot Ditta-Apichai, Uraiporn Kattiyapornpong, Ulrike Gretzel and Tim Coltman
   
Ploypailin 3rd floor Surge pricing as a new pricing model for transport services: The case of Uber in South Africa
  Pfarelo Manavhela and Unathi Sonwabile Henama
   
Wednesday, June 27 5:00 PM – 6:00 PM – Ploypailin 3rd floor

Editorial Board Meeting – Journal of Hospitality Marketing and Management

   
Wednesday, June 27 7:00 PM – 10:00 PM
  GALA DINNER – Panorama 1 – 14th floor
   
Thursday, June 28 8:30 AM – 10:00 AM – Morakot 3rd floor

Session Chair: Ali Antepli

Morakot 3rd floor ANALYSIS OF THE EFFECT OF TURKEY TOURISM RECEIPTS IN MEETING THE DEFICIT OF CURRENT ACCOUNTS: 2000-2007 PERIOD
  Memiş Karaer, Alper Gedik and Şükrü Güven
   
Morakot 3rd floor FUNCTION OF MASS COMMUNICATION INSTRUMENTS TO SET AGENDA
  Şükrü Güven, Ali Antepli and Yeliz Bilgiç
   
Morakot 3rd floor 2008 ANALYSIS OF EFFECTIVENESS IN THE TURKISH BANKING SECTOR AFTER 2008 GLOBAL ECONOMIC CRISIS
  Alper Gedik, Memiş Karaer and Şükrü Güven
   
 Morakot 3rd floor DANGER OF ARTIFICIAL INTELLIGENCE RELATED TO THE PAST, PRESENT, AND FUTURE OF ACCOUNTANCY PROFESSION
  Ali Antepli, Alper Gedik and Memiş Karaer
   
Thursday, June 28 8:30 AM – 10:00 AM – Bussaracum 3rd floor

Session Chair: Mithat Zeki Dincer

Bussaracum 3rd floor UNDERSTANDING TOURIST COUPLE’S DECISION MAKING PROCESS
  Guliz Coskun, Dewayne Moore, William Norman and Laura Jodice
   
Bussaracum 3rd floor Corporate meeting participation decision factors
  Yoonjung Kim, Yooshik Yoon and Seokying Kim
   
Bussaracum 3rd floor Customer Switching Behavior for Airbnb: Applying the Push-Pull-Mooring Framework
  Seung Hyun Kim and Jaemin Cha
   
Thursday, June 28 8:30 AM – 10:00 AM – Ploypailin 3rd floor

Session Chair: Senthilkumaran Piramanayagam

Ploypailin 3rd floor FACTORS INFLUENCING CONSUMER HOTEL CHOICE AND ACCEPTABLE PRICE RANGE IN THAILAND’S HOSPITALITY INDUSTRY
  Isabel Bauer, Leslie Klieb and Avneesh Phillip
   
Ploypailin 3rd floor HOSPITALITY AND THE GUEST BEHAVIOR INTENTION
  Carlos Alberto Alves, Claudio José Stefanini and Leonardo Aureliano Da Silva
   
Ploypailin 3rd floor The influences of gastronomy to different types of Chinese tourists — Case of Chengdu
  Zhiyong Li, Li Li, Shuang Xin and Ji Li
   
Thursday, June 28 10:00 AM – 10:30
  Coffee Break
   
Thursday, June 28 10:30 – 12:00 Noon – Morakot 3rd floor

Session Chair: Yuksel Ekinci

Morakot 3rd floor PERSONALITY AND INVOLVEMENT AS A MEDIATOR OF THE RELATIONSHIP BETWEEN E-WOM AND INTENTION TO VISIT DESTINATION
  Selly Dian Widyasari
   
Morakot 3rd floor IMPACT OF SOCIAL MEDIA CONTRIBUTING TO PURCHASE DECISION: CASE STUDY OF SPA AND WELLNESS BUSINESS IN BANGKOK
Aksika Chantarawinij
 
Morakot 3rd floor A Model of Consumer Based Brand Equity for Holiday Destinations
  Yuksel Ekinci
   
Thursday, June 28 10:30 – 12:00 Noon – Bussaracum 3rd floor

Session Chair: Habib Alipour

Bussaracum 3rd floor Trust in medical services for visitors from low-trust countries: the case of South Korea and Russian medical tourists
  Nadia Sorokina, Yeong Ah Lee and Dong Chul Hahm
   
Bussaracum 3rd floor MEDICAL TOURISM IN SELECTED AREAS OF SOUTH AFRICA: AN EXPLORATORY STUDY INTO THE POSSIBLE MEDICAL COSMETIC MARKET
  Lehlohonolo Mokoena and Rene Haarhoff
   
Bussaracum 3rd floor Preservation of Historical Landscape, B&B Lodging Sector, and Place Marketing in the National Park: A Case Study of Kinmen, Taiwan
  Ping-Hsiang Hsu
   
Bussaracum 3rd floor Longitudinal Impacts of Recurring Sport Event on Local Resident with Different Level of Event Involvement
  Kuan-Chou Chen, Dogan Gursoy and Ka Lai Kelly Lau
   
Thursday, June 28 10:30 – 12:00 Noon – Ploypailin 3rd floor

Session Cahir: Unathi Sonwabile Henama

Ploypailin 3rd floor Relationship between empowerment and job satisfaction- from the perspective of first-line employee in Taiwan restaurant
  Yijing Chen and Kay H. Chu
   
Ploypailin 3rd floor The leadership in the kitchen: authoritarian leadership, mentoring, working pressure and workplace bullying
  Chi-Yu Lin and Kay H. Chu
   
Ploypailin 3rd floor The Study of the Human Resource Environment and Opportunities for Improvement within the Hospitality Industry
  Carol Yirong Lu and Rosa Susana Pebe Pérez
   
Thursday, June 28 12:00 Noon – 1:30 PM
  Lunch at the Coffee Shop
   
Thursday, June 28 1:30 PM – 3:00 PM – Morakot 3rd floor

Session Chair: Linda Osti

Morakot 3rd floor The Application of Automated, Point of Sale System Customer Service Robots to Attract Customers
  Brendan Chen, Amanda Lin and Ben Tseng
   
Morakot 3rd floor An Exploratory on the Purchase Intention with E-commerce Live Platform through a Means-End Chain Approach
  Carol Yirong Lu and Tina I-Cheng Pai
   
Morakot 3rd floor Tourists’ Behavioral Engagement Intention towards Smart Tourism Technologies: Applying Stimulus–Organism–Response Paradigm
  Siau Fern See
   
Thursday, June 28 1:30 PM – 3:00 PM – Bussaracum 3rd floor

Session Chair: Christine Lim

Bussaracum 3rd floor Performance analysis of asset-light strategies across market segments and economic cycles in the lodging industry
  Kwanglim Seo and Jungtae Soh
   
Bussaracum 3rd floor FORECASTING HOSPITALITY STOCK RETURN VOLATILITY USING COPULA
  Liang Zhu and Christine Lim
   
Bussaracum 3rd floor Does dividend behavior differ between franchise and non-franchise restaurant firms?
  Jaehee Gim and Soocheong Shawn Jang
   
Bussaracum 3rd floor The Capital Investment Behavior of Catering around SEO
  Chih-Jen Huang, Ruey-Jenn Ho, Nan-Yu Wang and Shu-Ting Yun
   
Thursday, June 28 1:30 PM – 3:00 PM – Ploypailin 3rd floor

Session Chair: Rajendra Nargundkar

Ploypailin 3rd floor Measuring Service Quality Differences in Online and Offline Context: An Empirical Investigation of a Corporate Travel Agency
  Ling Fung, Linyin Dong and Zhen Lu
   
Ploypailin 3rd floor CHARACTERISTICS AND STRATEGIC PERFORMANCE OF MIDDLE-EASTERN TRAVEL INDUSTRY ALLIANCES
  Rania Koleilat, Leslie Klieb and Timothy J. Malloy
   
Ploypailin 3rd floor POSITIONING OF DOMESTIC AIR TRAVEL BRANDS IN THE INDIAN MARKET
  Rajendra Nargundkar and Aradhya Vats
   
Thursday, June 28 3:00 PM – 3:30 PM
  Coffee Break
   
Thursday, June 28 3:30 PM – 5:00 PM – Morakot 3rd floor

Session Chair: Mehmet Ali Koseoglu

Morakot 3rd floor EQUIPING TOURISM STUDIES STUDENTS FOR THE 21ST CENTURY WORKFORCE: COLLABORATIVE PARTNERSHIPS, LESSONS LEARNED AND RESEARCH REFLECTIONS ON TEACHING FOR CRITICAL THINKING
Dr Christina Cavaliere, Dr Karla Boluk and Dr Lauren Duffy
 
Morakot 3rd floor Predictors of Early Career Success of Graduates in Hospitality and Tourism Higher Education
  Lan Li and Jessica Xianling Lee
   
Morakot 3rd floor INTELLECTUAL STRUCTURE OF STRATEGIC MANAGEMENT RESEARCH IN THE HOSPITALITY MANAGEMENT FIELD
Mehmet Ali Koseoglu, Rob Law, Fevzi Okumus and Ismail Cagri Dogan
 
Thursday, June 28 3:30 PM – 5:00 PM – Bussaracum 3rd floor

Session Chair: Catherine Prentice

Bussaracum 3rd floor The link between emotional labour and organisational commitment: A moderating role of an employee’s working relationship quality with the supervisor
Joon Lee, Peter B Kim and Gyumin Lee
 
Bussaracum 3rd floor The influence of casino employee emotional intelligence on gambler retention
Catherine Prentice
 
Bussaracum 3rd floor Examining the relationship between organizational culture and turnover intention: A study of a five-star hotel in Bangkok, Thailand
  Judith McIntyre and Rituraj Bhuyan
   
Thursday, June 28 3:30 PM – 5:00 PM – Ploypailin 3rd floor

Session Chair: Ken Butcher

Ploypailin 3rd floor COMPLEMENTING SUSTAINABILITY THROUGH GREEN MARKETING: FROM TOURISM OPERATOR’S PERSPECTIVE
  Habib Alipour, Nahid Malazizi and Hamed Rezapouraghdam
   
Ploypailin 3rd floor The significance of meaningful work: How corporate social responsibility (CSR) motivates hotel employees’ helping behavior
  Daraneekorn Supanti, Ken Butcher and Sasiwemon Sukhabot
   
Ploypailin 3rd floor What matters most to hotel managers? An investigation of employee morale, employee relations, and affective commitment on corporate social responsibility (CSR)
  Daraneekorn Supanti and Ken Butcher
   
Ploypailin 3rd floor Exploring Quality of Work Life And Life Satisfaction of Tour Guides: An Emotional Labor Perspective
  Zaid Alrawadieh, Gurel Cetin, Mithat Zeki Dincer and Fusun Istanbullu Dincer
   
Thursday, June 28 5:00 PM – 6:30 PM – Morakot 3rd floor

Panel Discussion

Morakot 3rd floor PUBLISHING IN TOP TIER JOURNALS
   
   
Friday, June 29 8:00 AM – 7:00 PM
  OPTIONAL TOUR TO HISTORIC CITY OF AYUTTHAYA

UNESCO WORLD HERITAGE SITE (http://whc.unesco.org/en/list/576/)

  Just 80 kilometers (50 miles) north of Bangkok is the old capitol of Siam. Founded c. 1350, Ayutthaya became the second Siamese capital after Sukhothai. It was destroyed by the Burmese in the 18th century. Its remains, characterized by the prang (reliquary towers) and gigantic monasteries, give an idea of its past splendor.
 Posters
Tuesday, June 26 1:00 PM – 2:00 PM
Adoption of a Wellness Product in the Hotel Industry
  Jaemin Cha, Seung Hyun Kim and Arjun Singh
   
Understanding the beliefs and attitudes of hotel staff involved in food waste practice to inform food waste reduction initiatives.
  C.H Mabaso, T.M Tichaawa and D.S Hewson